Design & Designer: Patti Carpenter
Product developer and trend analyst Patti Carpenter provides insight into color, retail trends and ways to connect with the value systems of consumers.

Retail Funnel & Path Metrics
Improve the effectiveness of systems and move customers from an initial inquiry to a repeat purchase.

Trust & Delivery Accountability
Steps you can take to provide truthful delivery time estimates by keeping vendors accountable, plus keep sales and delivery personnel informed.

Common Sense Approaches to Customer Service
Remove six major roadblocks to providing great customer service that exist in the vast majority of retail furniture stores.

Does Sales Training Matter?
Personnel turnover is high and training costs time and money.

Offer New Employees a 20 Percent Pay Increase
Help to find your next $500,000 to $1 million dollar closer, organize your business and keep fully staffed in this tight job market.

Next Level Training - Part 3
Sales training during onboarding often focuses on what’s important to stores. Ongoing training needs to refocus on what’s important to customers.

HFA Reports: What’s Keeping Retailers Up at Night
The Home Furnishings Association asked its members. Here’s what they said.

Editor's Corner
Read about the Happiest Man in the World.